Regional servicesMap

Search Regional and interstate timetables, calculate fares and book online.

- Rebook or cancel tickets
- Keep track of your travel
- Update your details
- Receive news and offers

Trip type


  Information on Concessions
   Information on the Commuter type
  Information on Travel Passes

Service alerts

Intercity services


All services on or close to time

North West

All services on or close to time

Central West

Alteration to the Central West XPT and Intercity services.


Delays to the 06:50 Canberra to Sydney XPLORER service. Alternative arrangements for the 0657 Sydney to Griffith XPLORER. Delays of up to 30 minutes on the Southern Highlands line.

Booking systems


Future trackwork

Check upcoming trackwork

Contact us

  Online Phone Phone hours of operation
General enquiries and bookings Submit online 13 22 32
(+61 2 4907 7501)
6.30am to 10.00pm daily
Holiday packages   13 28 29 8.00am to 6.30pm Monday to Saturday
10.00am to 6.00pm Sunday
Closed - Public Holidays
Group bookings E-mail us 13 28 29 8.00am to 6.30pm Monday to Saturday
10.00am to 6.00pm Sunday
Closed - Public Holidays
Hearing and speech impaired customers
TTY (teletypewriter service)
  133 677
(National Relay Service)
Suggestions, compliments or complaints Submit online 131 500  
Unclaimed luggage
Located at Central Station
  13 22 32
(+61 2 4907 7501)
Lost property
484 Pitt Street Sydney
Submit online 9379 3341
(+61 2 9379 3341)
8.00am to 5.00pm Monday to Friday
Staff compliments
Nominate a staff member for outstanding service
Submit online    

Sydney Trains

For timetables and service information call 131 500, 24 hours a day or visit

NSW Trains

For correspondence:
NSW Trains
Customer Relations Unit
PO Box K349
Haymarket NSW 1238

Telephone 1300 038 500 (Switchboard)
Fax: (02) 4962 9488

Environmental complaints

Rail Greenline 24 hour hotline: 1300 656 999

Customer Feedback Statement

Our Customer Feedback Statement sets out how we handle and resolve feedback we receive from our customers.

Employment opportunities

As career opportunities with NSW Trains arise they are advertised on the NSW Trains website.