Contact us

  Online Phone Phone hours of operation
General enquiries and bookings Submit online 13 22 32
(+61 2 4907 7501)
6.30am - 10.00pm daily
Group bookings E-mail us 13 28 29 8.00am – 6.30pm Monday to Friday
9.00am – 5.00pm Saturday
10.00am – 6.00pm Sunday
Public holidays - Closed
Hearing and speech impaired customers
TTY (teletypewriter service)
  133 677
(National Relay Service)
 
Suggestions, compliments or complaints Submit online 131 500  
Unclaimed luggage
Located at Central Station
  13 22 32
(+61 2 4907 7501)
 
Lost property
484 Pitt Street Sydney
Submit online 9379 3341
(+61 2 9379 3341)
8.00am - 5.00pm Monday to Friday
 

Sydney Trains

For timetables and service information visit transportnsw.info.

NSW Trains

For correspondence:
NSW Trains
Customer Relations Unit
PO Box K349
Haymarket NSW 1238

Telephone: 1300 038 500 (Switchboard)
Fax: (02) 4962 9488
Website: www.nswtrains.nsw.gov.au

Environmental complaints

Rail Greenline 24 hour hotline: 1300 656 999

Customer Feedback Statement

Our Customer Feedback Statement sets out how we handle and resolve feedback we receive from our customers.

Employment opportunities

As career opportunities with NSW Trains arise they are advertised on the NSW Trains website.