News

Regional tickets will no longer be sold at Intercity stations

Posted: 21 November 2016

From Thursday 1 December 2016, Regional tickets will no longer be sold at NSW TrainLink Intercity stations.

These include the remaining six stations:

  • Gosford
  • Lithgow
  • Maitland
  • Moss Vale
  • Wollongong
  • Wyong

Customers can continue to book online 24/7 at nswtrainlink.info for the cheapest fares, or book over the phone on 13 22 32.

Opal customers travelling between Lithgow and Bathurst, please call 13 22 32 to reserve your seat on NSW TrainLink coach services.


No compromise to NSW TrainLink reservation system data

Posted: 2 June 2016

An investigation of the NSW TrainLink online booking system has found no evidence of a compromise to any customer information, including credit card details.

On Friday NSW TrainLink announced the possible security compromise so that customers were alerted to a possible risk to their credit card and other personal details.

NSW TrainLink is pleased to report that all available evidence now suggests that NSW TrainLink’s security systems were successful in preventing attempts at unauthorised access to the reservation data base.

Since becoming aware of the potential compromise NSW TrainLink has worked closely with federal and state authorities to assist the investigation.

NSW TrainLink has also worked closely with financial institutions, who have now confirmed there is no indication that any unauthorised transactions have occurred as a result of this incident.

Customers should continue to call 13 22 32 to make regional train and coach bookings. NSW TrainLink will advise customers when the booking system is back online.


 

UPDATE - NSW TrainLink investigates security compromise

Posted: 28 May 2016

NSW TrainLink is continuing to investigate a security compromise of its online reservations system.

Latest information from Police is that there is a risk that the limited credit card information in the compromised database could, in some circumstances, be used.

This database contains limited credit card information and is separate from the system used to process financial transactions which is not impacted by this event.

NSW TrainLink is working closely with Police and financial institutions to assess the risk of this security compromise. Customers will be contacted if their cards have been compromised by this incident.

NSW TrainLink is urging customers to be extra vigilant to any unsolicited requests for personal information, and to notify their financial institution if there is any unusual activity on their card.

The online reservation system remains closed. Customers should contact NSW TrainLink on 13 22 32 if they wish to make a booking.

NSW TrainLink has established an incident response group and is working around the clock to assess the impact of this security compromise and will keep customers updated as the situation develops.

Opal customers can be reassured that Opal data is kept on a separate system and has not been compromised. 


 

NSW TrainLink investigates security compromise

Posted: 27 May 2016

NSW TrainLink has temporarily closed down its online Reservations System after its booking system was compromised.

Investigations are underway to determine whether any customer’s personal information has been accessed.

The NSW TrainLink database does not contain sufficient credit card information for it to be used in any transaction.

NSW TrainLink has notified Police and Transport for NSW has engaged AusCERT, Australia’s leading Cyber Emergency Response team to manage the investigation of whether the data has in fact been accessed.

Transport for NSW has also notified the Information and Privacy Commissioner.

Customers are asked to be extra vigilant to any unsolicited requests for personal information.

Opal customers can be reassured that Opal data is kept on a completely separate system and has not been compromised. 

    
 

E-mail scam alert

Posted: 4 March 2016

We're asking customers to be aware of a promotional scam sent via email using the NSW TrainLink name and logo that offers a NSW TrainLink Discovery Pass up to the value of $500.

This scam is not a promotion run by NSW TrainLink and we advise customers not to participate in any promotion that is not managed or endorsed by NSW TrainLink.

We have reported this scam to the Australian Competition Consumer Commission’s (ACCC) SCAM Watch, and you can find their advice about phishing scams and how to avoid them on their website at www.scamwatch.gov.au

Please help us fight these scams and protect other consumers by reporting your experience to the ACCC.


Closure of the NSW TrainLink Travel Centres at Parramatta and Strathfield

Posted: 4 February 2016

NSW TrainLink Travel Centres at both Parramatta and Strathfield will close permanently at 4.00pm on Tuesday, 16 February 2016.

Current bookings (including train, coach and holiday bookings) will not be affected and are being transferred to our NSW TrainLink Contact Centre team for future management.

There are a number of alternative options available to assist you in purchasing your regional tickets in the future. You can book and pay for your regional tickets by:

  1. booking online
  2. phoning the NSW TrainLink Contact Centre on 13 22 32 between 6:30am-10.00pm, seven days a week.
  3. booking your ticket through the two options above and paying for it using our Pay it @ Post service available at your local Australia Post office

You can also phone our Contact Centre on 13 22 32 for enquiries regarding tickets already purchased.

NSW TrainLink would like to thank you for your ongoing support and hopes that this change will not cause you any inconvenience.


E-mail scam alert

Posted: 7 October 2015

We're asking customers to be aware of a promotional scam using the NSW TrainLink name and logo that offers a NSW TrainLink Discovery Pass when customers call a 1902 number.

NSW TrainLink never asks our customers to call a 1902 number in advertisements or promotions. When booking travel tickets online or over the phone, only use www.nswtrainlink.info or call our customer service centre 13 22 32.

This scam is not a promotion run by NSW TrainLink and we advise customers not to participate in any promotion that is not managed or endorsed by NSW TrainLink.

We have reported this scam to the Australian Competition Consumer Commission’s (ACCC) SCAM Watch, and you can find their advice about phishing scams and how to avoid them on their website at www.scamwatch.gov.au

Please help us fight these scams and protect other consumers by reporting your experience to the ACCC.


Orange coach trial

Posted: Tuesday 19 May 2015

From Monday 15 June 2015, for a six-month trial, customers from Orange can connect with the Bathurst Bullet at Bathurst, Monday to Friday. 

The coach will depart Orange on weekdays at 04:50 to connect to the Bullet, which leaves Bathurst at 05.49 and stops at Lithgow, Mount Victoria, Katoomba, Springwood, Penrith and Parramatta before arriving at Central at 09.27.

The evening train departs Sydney at 17:52, arriving in Bathurst at 21:35. The coach connection will return passengers to Orange by 22:55.

We will monitor patronage and customer feedback on the new service to gauge whether the service is viable to run permanently.

Timetable

Orange to Bathurst timetable
Orange to Sydney
(connecting with the Bathurst Bullet)
Sydney to Orange
(connecting with the Bathurst Bullet)
CLK 562 CTY 4501
Orange   04:50 Sydney (Central)   17:52
Lucknow   05:00 Parramatta u 18:15
Bathurst arr   05:35 Penrith u 18:38
CTY 4502 Springwood u 19:01
Bathurst dep   05:49 Katoomba u 19:40
Lithgow   06:56 Mount Victoria u 20:00
Mount Victoria   07:24 Lithgow   20:25
Katoomba   07:40 Bathurst arr   21:35
Springwood d 08:11 CLK 565
Penrith d 08:37 Bathurst dep   21:40
Parramatta d 09:00 Blayney   22:10
Sydney (Central)   09:27 Millthorpe   22:27
      Spring Hill   22:35
      Orange   22:55

d - Stops to set down booked customers only.
u - Stops to pick up booked customers only.

   

Jindabyne coach trial

Posted: Monday 12 May 2014

JindabyneLive in Jindabyne? From 30 June you will have direct coaches to Canberra 3 times a week, with same-day round trips to Cooma.

Great news! From 30 June the route of the existing return NSW TrainLink coach service from Bombala to Canberra will run via Jindabyne for a 12-month trial.

You will have a year-round public transport connection with Canberra three times a week, and it will be easier to make local trips from Bombala and Bibbenluke to Jindabyne and Berridale. Plus you'll be able to take the coach to Cooma and back on the same day to access local services.

All services are fully wheelchair accessible.

Change to the existing route

The change to the route means the Bombala to Canberra coach will no longer stop at Nimmitabel, but Nimmitabel will continue to be served by daily Eden to Canberra NSW TrainLink coach services.

Timetable

There are new service numbers for the new routes.

  • CLK775 replaces CLK773
  • CLK776 replaces CLK774

The new timetable will take effect on Monday 30 June 2014.

Canberra to Bombala timetable
Canberra to Bombala service CLK775 Bombala to Canberra service CLK776
Mondays, Wednesdays and Fridays Mondays, Wednesdays and Fridays
Canberra Civic   11:55 Bombala   06:50
Canberra (Kingston) u 12:15 Bibbenluke   07:03
Michelago   12:50 Dalgety   07:48
Bredbo   13:07 Jindabyne   08:20
Cooma   13:30 Berridale   08:48
Berridale   14:02 Cooma   09:15
Jindabyne   14:26 Bredbo   09:45
Dalgety   15:00 Michelago   10:03
Bibbenluke   15:45 Canberra (Kingston) d 10:37
Bombala   16:00 Canberra Hospital d 10:55
      Canberra John James Hospital d 11:05
      Canberra Civic   11:15

d - Stops to set down booked customers only.
u - Stops to pick up booked customers only.

New coach stop locations

  • Berridale - Lions Park, Jindabyne Road
  • Dalgety - Buckleys Hotel, Corner Campbell Street and Snowy River Way
  • Jindabyne - Visitor Information Centre, Kosciuszko Road