Special needs

NSW TrainLink provides a vital connection for people in regional New South Wales, particularly those with a disability or travelling to medical appointments.

If you are travelling in a wheelchair or scooter, with medical equipment or with an assistance animal then you will need to book your trip by calling 13 22 32 or visiting your nearest Sales Agent rather than booking online.

It's important to let us know in advance if you may require special assistance. The best time to do this is when you book. This way you can speak with one of our reservations staff who will record your details and requirements and pass them on to our onboard staff.

Wheelchairs and scooters

NSW TrainLink staff assisting customer in a wheelchairWe aim to take the special needs of all passengers into account.

If you have a A80 design wheelchair, collapsible wheelchair, motorised wheelchair or motorised scooter you can travel on a NSW TrainLink service provided that the following specifications are met:

  • You will need to be able to manoeuvre into a space of 700mm (width) × 1,300 millimetres (length) on trains or 800mm × 1,300mm on coaches. Please note that we are unable to carry mobility aids wider than 700mm on any of our trains.
  • You will need to be able to turn 180 degrees within a space of 2,070mm × 1,540mm.
  • The total weight of the mobility aid and its user can not exceed 300kg.

The other specifications that need to be met are detailed in Section 40.1 of the Disability Standards for Accessible Public Transport Guidelines 2004 (No.3).

Each train carries a special ramp to help customers wheelchairs get on and off trains. Each train also has one carriage with a toilet suitable for wheelchair access. You can arrange to be seated in this carriage when you make your reservation.

Passengers with disabilities can also ask our onboard staff to deliver meals or snacks from the buffet car to their seats.

Services between Broadmeadow and Taree

Please note that coach services between Broadmeadow and Taree, operated by Busways, have no provisions for wheelchair bound passengers and passengers with motorised scooters.

Personal medical equipment

Portable oxygen cylinders

If you're bringing a portable oxygen cylinder, it must:

  • be of type B, CS, CH, CL or D
  • not weigh more than 13 kilograms
  • have a travel pack or trolley
  • have a suitable strap to secure the unit to the seat
  • contain sufficient oxygen to meet your needs in the event that your service is delayed.

Your cylinder must be in an upright position and secured by its straps to the train or coach seat at all times during the journey.

Ensure that you can carry the cylinder on and off the train or coach, as staff are unable to assist with these items.

Customers intending to travel with a portable oxygen cylinder must book travel in advance by calling us on 13 22 32 or visiting your nearest Sales Agent.

Due to space restrictions, customers needing more than one oxygen cylinder may need to wait for their reservation to be confirmed before finalising their travel plans.

Oxygen concentrators

If you're travelling with a concentrator, please ensure the unit has sufficient battery life for the duration of your journey - including possible service delays. Batteries cannot be recharged onboard as continuous 240-volt power supply cannot be guaranteed.

Onboard medical equipment

First aid kits

NSW TrainLink trains contain first aid kits. Ask our onboard staff if you require first aid.

Cardiac responder units

NSW TrainLink Regional trains are fitted with cardiac responder units. The lightweight battery-powered devices provide simple, verbal and visual instructions to the user that illustrate the correct use of the device in times of emergency.

Short platforms

At some stations, the train may be longer than the platform. Please listen to onboard announcements regarding the right carriage to board and alight safely.

Special dietary requirements

For information on special dietary requirements please refer to the Food and drinks page.

Assistance animals

For information on assistance animals please refer to the Animals page.

Alternative transport options

Transport for Health provides a range of transport and travel assistance to people who cannot use, or have difficulty using public transport, or who are disadvantaged by distance.